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Complaint Form

If you have any concerns or issues about the home care services you have received from our agency, or about how you or your property have been treated, you or your family member or your representative may submit a complaint. We want to hear about your concerns and problems so that we can provide you and other clients with the best possible service. 
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Please know that if you or your family member/representative submit a complaint or express a concern about our home care services or staff, we will not take any action that negatively affects you. In other words, there will be no retaliation by our agency in response to a complaint. We will do our best to address your concern and resolve any problem you have identified. 

If you have a complaint about our home care services, you may also complain to the Office of Health Facilities Complaints:

Office of Health Facility Complaints (OHFC)

P.O. Box 64970 St. Paul, MN 55164-0970

(651) 201-4201, 1-800-369-7994

TDD (651) 201-5797

Email

If you have a complaint or have a question about your home care services, you may also get assistance from Minnesota Ombudsman for Long-Term Care at: 

Office of Ombudsman for Long-Term Care

P.O. Box 64971

St. Paul, MN 55164-0971

Toll-free at 1-800-657-3591, TDD/TTY call 711